Frequently Asked Questions
Find answers to commonly asked questions.
Southern California has the most consistently beautiful weather in the country. The average temperature is 65-75 degrees. Clients are encouraged to bring comfortable clothing that is easily layered, gym clothes, sandals and a bathing suit. If a client finds themselves in need of additional items, we will gladly arrange for a staff member to take them to pick up any other necessary items. Please note that clients should ensure that their toiletry products do not contain alcohol. Below is a list of commonly asked questions and their answers.
Items to bring to Treatment:
- Motivational books or useful magazines for idle hours
- Family photos/albums for your motivation and inspiration
- Medication in original bottles or blister packs
- IDs (driver’s license, company ID, passport, insurance card, etc.)
- A notebook or journal to document your rehab journey
- IPod Nano or similar music device that DOES NOT have Internet access – electronics with Internet access will be locked up while you are on blackout period
- Prepaid visa (no cash) to purchase any needed items while in treatment – you will have an option for family to add money to this prepaid card once you are in treatment
- Personal hygiene items:
- Toothbrush, toothpaste, soap, shampoo, deodorant, hair styling tools, hair brush, face wash, feminine hygiene products, lotion, Etc.
- Clothing:
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- Be sure to bring 2-weeks worth of comfortable, weather-appropriate clothing
- Please make sure that you have appropriate clothing: overly provocative clothing, clothing that advertises or illustrates drug and/or alcohol use, clothing that contains explicit language, gang affiliated clothing, etc. will be confiscated
- Shoes:
- Comfy shoes for everyday wear, tennis shoes for activities/sports and flip flops are recommended
- Shirts:
- No spaghetti strap tank tops are allowed unless worn with a sweater, sweatshirt or coat – tank top straps should be a minimum of two inches wide – low cut shirts are not allowed
- Pants
- Shorts:
- Shorts should be no less than 6 inches from top of one’s thigh
- One or two “dressy” outfits for special occasions such as weekend outings
- Socks
- Undergarments
- Bathing suit
- Pajamas
- Coat/jacket
- Bathrobe
- Belt
- Hats
- Slippers
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Items not to bring to Treatment:
- Please do not bring any items that contain alcohol, including perfume, hairspray, mouthwash, hand-sanitizer and / or cologne. If any items are brought containing alcohol, you will not be able to use them during your treatment stay
- Any items containing CBD oil (lotions, sprays, etc.)
- Pre work-out
- Energy drinks
- Cash
If you need further clarification, please reach out to your admissions representative and they will be able to answer any questions you may have.
When clients first enter treatment there will be a blackout period in which they will not have access to their electronics except for urgent issues. This period is to allow both the client and the family time to refocus and begin the healing process. Once the applicable blackout period has ended, clients will be given full electronic privileges pending clinical approval. Electronic privileges can be suspended at staff discretion for non-compliance with program guidelines.
Please contact (800) 762-6717 to speak with the Admissions department if you have any questions about your insurance coverage.
You can also verify your insurance here:
No, we do not accept state insurance.
Yes we offer anti-craving medication including Vivitrol, Naltrexone, and Campral. Our medical team will educate the clients shortly after intake on anti-craving medication and nicotine cessation.
Clients can smoke and vape in designated areas and at designated times. Leaving group or meetings to vape or smoke is not allowed. Smoking and / or vaping indoors, unless in a designated smoking room, is also not allowed.
Yes, you may bring medication if the medication is labeled properly. Expired medication and loose pills are not allowed.
Sign outs are approved after the blackout period. Clients can also submit pass and deviation requests if they want to be off property more than the allowed 4 hours for a sign out.
Family and other loved ones are an important part of the healing process. Clients are encouraged to have visitation and are allowed passes from the program. We do not typically allow visitors at the residences, but family members are allowed to pick up their loved ones and visit with them off property, if approved by the clinical team and the site manager. All requests for passes need to be submitted to a client’s treatment team for approval.
Yes, we offer a free 3-day family program every month in California and a one-day family program in Bellevue and Ohio. Please check with your loved one’s case manager for details including dates, times and how to register.
Yes, children are allowed to participate in family program as long as they are 16 years of age and older.
Get in touch with an Admissions Specialist Now
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